FreeSWITCH

mod_callcenter: intercepted call is not cancelled on original agent

Details

  • Type: Bug Bug
  • Status: Closed Closed
  • Priority: Minor Minor
  • Resolution: Fixed
  • Affects Version/s: 1.0.6
  • Fix Version/s: None
  • Component/s: mod_callcenter
  • Labels:
    None
  • Environment:
    Ubuntu 10.04
  • Platform:
    Linux x86/gcc
  • Uname:
    Linux freeswitch-test 2.6.32-38-server #83-Ubuntu SMP Wed Jan 4 11:26:59 UTC 2012 x86_64 GNU/Linux
  • CPU Info:
    Hide
    processor : 0
    vendor_id : GenuineIntel
    cpu family : 6
    model : 42
    model name : Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz
    stepping : 7
    cpu MHz : 2682.111
    cache size : 6144 KB
    fpu : yes
    fpu_exception : yes
    cpuid level : 5
    wp : yes
    flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 syscall nx lm constant_tsc up rep_good pni monitor ssse3 lahf_lm
    bogomips : 5364.22
    clflush size : 64
    cache_alignment : 64
    address sizes : 36 bits physical, 48 bits virtual
    Show
    processor : 0 vendor_id : GenuineIntel cpu family : 6 model : 42 model name : Intel(R) Core(TM) i7-2620M CPU @ 2.70GHz stepping : 7 cpu MHz : 2682.111 cache size : 6144 KB fpu : yes fpu_exception : yes cpuid level : 5 wp : yes flags : fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 syscall nx lm constant_tsc up rep_good pni monitor ssse3 lahf_lm bogomips : 5364.22 clflush size : 64 cache_alignment : 64 address sizes : 36 bits physical, 48 bits virtual
  • GCC Version:
    4.4.3
  • FreeSWITCH GIT Revision:
    f4961bc905390ab42321a93d7c4a8b78929ce062
  • Reproduced with GIT HEAD?:
    Yes
  • lsb_release:
    Hide
    No LSB modules are available.
    Distributor ID: Ubuntu
    Description: Ubuntu 10.04.4 LTS
    Release: 10.04
    Codename: lucid
    Show
    No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 10.04.4 LTS Release: 10.04 Codename: lucid
  • FSS Support Agreement Customer Number and Company name:
    Hide
    #683
    Your Golf Travel
    Show
    #683 Your Golf Travel

Description

I am using intercept (<action application="intercept") with mod_callcenter to allow one agent (Agent B) to pickup another agent's ringing phone (Agent A). I am expecting Agent B to immediately pick up the callcenter call when they dial the intercept number (*8 in my case).

What actually happens is when Agent B dials the intercept number their phone begins to ring with the callcenter call and they can successfully answer this. But when they do this Agent A's phone continues to ring and if this is picked up they hear the hold music.

The problem appears to be that when the agent is dialed it is not tied to the originator, allowing a cancelled call to stop it from ringing.
  1. XML File
    callcenter.conf.xml
    03/May/12 8:49 AM
    2 kB
    David Stirling
  2. XML File
    default.xml
    03/May/12 8:49 AM
    6 kB
    David Stirling
  3. Text File
    freeswitch.log
    03/May/12 8:49 AM
    100 kB
    David Stirling

Activity

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Permalink
Anthony Minessale II added a comment -
You will need to do 2 things to test this:

1) Update to the latest HEAD
2) Use the -bleg arg to the intercept app

<action application="intercept" data="-bleg <uuid>"/>

Show
Anthony Minessale II added a comment - You will need to do 2 things to test this: 1) Update to the latest HEAD 2) Use the -bleg arg to the intercept app <action application="intercept" data="-bleg <uuid>"/>
Hide
Permalink
David Stirling added a comment -
Have tested these:
1. Updated to HEAD d174c2ee3c35e77546c2f8995dcabaf8fda14bf4: same behaviour as reported.
2. Using -bleg arg failed to intercept the call (*8 call fails, keeps ringing on other agent).
Show
David Stirling added a comment - Have tested these: 1. Updated to HEAD d174c2ee3c35e77546c2f8995dcabaf8fda14bf4: same behaviour as reported. 2. Using -bleg arg failed to intercept the call (*8 call fails, keeps ringing on other agent).
Hide
Permalink
Anthony Minessale II added a comment -
When you repeat tests, could you also repost the log since there will be large differences in the output even if you perceve them as the same.

Also can you explain again exactly what you are doing because I am getting confused.
Do I understand it correctly that you want to intercept the customer calling the queue and not the agent who has not answered yet? (its the only logical case i can imagine)

Going on that assumption:
The intercept app needs the uuid of the customer to bridge to the customer so when you are supplying the uuid of the loopback channel in your dialplan you are trying to bridge to the agent that is why I suggested that you use -bleg to try to intercept the call originator. If that is not resolving correctly I would need to see the logs.

I could use a more verbose description to fully understand what you are after.

Show
Anthony Minessale II added a comment - When you repeat tests, could you also repost the log since there will be large differences in the output even if you perceve them as the same. Also can you explain again exactly what you are doing because I am getting confused. Do I understand it correctly that you want to intercept the customer calling the queue and not the agent who has not answered yet? (its the only logical case i can imagine) Going on that assumption: The intercept app needs the uuid of the customer to bridge to the customer so when you are supplying the uuid of the loopback channel in your dialplan you are trying to bridge to the agent that is why I suggested that you use -bleg to try to intercept the call originator. If that is not resolving correctly I would need to see the logs. I could use a more verbose description to fully understand what you are after.
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Permalink
Anthony Minessale II added a comment -
Can you please update to HEAD again and test a new feature for me:

instead of using the hash insert / intercept, can you try the new pickup endpoint / app

Say you have a key called mykey

in the dial string to call the agent also add ,pickup/mykey so you initiate a forked dial to both endpoints

in the extension that does the pickup, instead of intercept call the app "pickup" with arg mykey
<action application="pickup" data="mykey"/>


Show
Anthony Minessale II added a comment - Can you please update to HEAD again and test a new feature for me: instead of using the hash insert / intercept, can you try the new pickup endpoint / app Say you have a key called mykey in the dial string to call the agent also add ,pickup/mykey so you initiate a forked dial to both endpoints in the extension that does the pickup, instead of intercept call the app "pickup" with arg mykey <action application="pickup" data="mykey"/>
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Permalink
David Stirling added a comment -
Have tested this and the behaviour we are wanting is now working correctly, thank you.
Show
David Stirling added a comment - Have tested this and the behaviour we are wanting is now working correctly, thank you.
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Auto Admin added a comment -
Due to a long period of inactivity (13 or more days), this issue is due to be automatically close within 24 hours.
If this issue is not actually resolved, please reopen it and add appropriate comments to help developers fix the issue.

Thanks,
  Jira Admin
Show
Auto Admin added a comment - Due to a long period of inactivity (13 or more days), this issue is due to be automatically close within 24 hours. If this issue is not actually resolved, please reopen it and add appropriate comments to help developers fix the issue. Thanks,   Jira Admin
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Auto Admin added a comment -
Since there has been no change to the status of this issue, it is being closed for inactivity

Thanks,
  Jira Admin


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Auto Admin added a comment - Since there has been no change to the status of this issue, it is being closed for inactivity Thanks,   Jira Admin FreeSWITCH Support Contracts and Consulting Services available! Contact us: Email: consulting@freeswitch.org Web: http://www.freeswitch.org Phone: +1-918-420-9266 Tollfree: +1-877-742-2583 Fax: +1-918-420-9267 iNum: +883 5100 1420 9266 Come To ClueCon in August to learn more about FreeSWITCH and Internet Telephony! http://www.cluecon.com

People

  • Assignee:
    Anthony Minessale II
    Reporter:
    David Stirling
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Dates

  • Created:
    Updated:
    Resolved:

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